1. Introduction
PORTZ (“we”, “us”, or “our”) operates luxury mobility services through mobile applications for passengers, chauffeurs, and fleet owners. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the PORTZ User app, PORTZ Driver app, PORTZ Owner app, and related services (collectively, the “Services”).
By creating an account, booking a journey, going on duty as a driver, registering a vehicle as an owner, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
PORTZ Luxury Mobility is operated by Masgarti. Our Services are designed for premium ground transportation, including limousine and executive car bookings, driver assignment, fleet management, and related customer support.
If you have questions about this policy or your personal data, contact us using the details in Section 14.
3. Information We Collect
We collect information necessary to provide safe, reliable, and premium mobility services. Depending on how you use PORTZ, this may include:
- Account details: name, email address, mobile phone number, password or one-time verification codes, profile photo, preferred language, and membership tier.
- Identity and compliance information: government ID, driving licence, vehicle registration, insurance documents, and verification photos submitted by drivers and fleet owners.
- Booking and trip data: pickup and drop-off locations, saved places, journey preferences, passenger and luggage counts, vehicle category, booking notes, trip status, ratings, and support messages.
- Location information: live and historical GPS location when you request a ride, while a trip is active, or when a driver is on duty, subject to your device permissions.
- Payment information: payment method type, transaction amounts, wallet balance, top-up records, refunds, and payment status. Card payments are processed by Stripe. Wallet top-ups and withdrawals in Hong Kong may use FPS (Faster Payment System) identifiers and transfer references. We do not store full card numbers on PORTZ servers.
- Device and usage data: device type, operating system, app version, IP address, push notification tokens, crash logs, and in-app activity needed to operate and improve the Services.
- Communications: messages with customer support, verification records, and service notifications sent by SMS, email, or push notification.
4. How We Use Your Information
We use personal information to:
- Create and manage your PORTZ account across passenger, driver, and owner roles where applicable.
- Process bookings, assign drivers, track live journeys, and complete trips.
- Calculate fares, process payments, manage wallets, and handle refunds or disputes.
- Verify driver and owner eligibility, documents, and compliance requirements.
- Send booking updates, safety alerts, and service-related notifications.
- Provide customer support and investigate complaints or incidents.
- Improve app performance, prevent fraud, enforce our terms, and protect users and staff.
- Comply with legal, regulatory, tax, and law-enforcement obligations.
5. Location Data
Location data is essential to PORTZ. Passengers may share location to set pickup points and track assigned vehicles. Drivers may share location while online or during active trips so passengers and operations teams can coordinate service safely.
You can control location permissions through your device settings. If you disable location access, some features — such as live tracking, automatic pickup detection, or driver dispatch — may not work.
7. Data Retention
We retain personal information for as long as your account is active and as needed to provide the Services, resolve disputes, enforce agreements, and meet legal obligations.
Trip records, payment records, and compliance documents may be kept for longer periods where required for accounting, audit, insurance, or regulatory purposes.
8. Security
We use administrative, technical, and organizational measures designed to protect personal information, including access controls, encrypted transport where supported, and restricted internal access.
No method of transmission or storage is completely secure. You are responsible for keeping your login credentials and verification codes confidential.
9. Your Rights and Choices
Depending on your location, you may have rights to access, correct, update, delete, or restrict certain uses of your personal information, and to withdraw consent where processing is consent-based.
You can update profile details in the app where available, manage notification preferences on your device, and contact us to request assistance with privacy requests.
If you are located in Hong Kong, you may have rights under the Personal Data (Privacy) Ordinance (Cap. 486), including the right to request access to and correction of your personal data.
10. Children’s Privacy
PORTZ is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
11. International Transfers
Your information may be processed in Hong Kong and in other countries where our service providers operate. Where required, we take steps designed to ensure appropriate safeguards for cross-border transfers.
12. Third-Party Services
Our apps may link to third-party websites or services, such as payment pages or mapping providers. Those services are governed by their own privacy policies, and we encourage you to review them separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and revise the “Last updated” date. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.
14. Contact Us
For privacy questions, data access requests, or complaints, contact PORTZ support:
- Email: privacy@portz.app
- General support: concierge@portz.app